Terms of service

Last Updated: 16/03/2026

Welcome to Velifique. These Terms and Conditions ("Terms") govern your use of the website https://velifique.com (the "Site") and the purchase of products and services offered by Velifique ("we", "us", "our").

Company Information

Company Name: Velifique (operated by Maison DeLaRo)
Address: Wochterberg 33, 2200 Herentals, Belgium
Email: info@velifique.com

Applicability

By accessing or using our Site and/or purchasing anything from us, you agree to these Terms, including all additional policies and conditions referenced herein. If you do not agree to these Terms, you must not use the Site or the Services.

We reserve the right to update or change these Terms at any time. The most recent version will always be available on the Site. Your continued use following changes means that you accept them.

Eligibility

By agreeing, you represent that you are of legal age in your jurisdiction, or that you have given consent for any of your minor dependents to use the Site.

Account and Accuracy of Information

You are responsible for ensuring that all information you provide (including account, purchase, and payment information) is accurate, complete, and current. We reserve the right to refuse or cancel orders if information proves inaccurate.

Pricing and Availability

All prices are subject to change without prior notice. Products may be limited in quantity and are offered while supplies last. We reserve the right to limit quantities or refuse sales to anyone for any reason.

Payments

We accept the payment methods listed on our Site. You agree to pay the full price of your order, including applicable taxes and shipping fees.

Shipping

We aim to ship your order within the estimated time frame. Delivery times are indicative and may vary. We are not liable for delays beyond our reasonable control.

Returns and Refunds

We offer a 30-day return policy from the date of receipt of your order.

Conditions:

  • For hygiene reasons, opened consumable products are assessed case by case — contact our team and we will guide you through the process.
  • Always contact us first at info@velifique.com before returning anything.
  • Refunds will be processed within 10 business days after receiving the returned product, using the original payment method.

Cancellations

We process orders quickly. Contact us within 12 hours of placing your order at info@velifique.com and we'll do our best to cancel before dispatch.

Defective Product Complaints

If a product is defective, you may file a claim within 12 months of discovery. You may request:

  • Replacement
  • Repair
  • Or a price reduction

For defect reports, contact us at info@velifique.com and follow the return instructions provided.

Intellectual Property

All content on the Site (texts, images, logos, etc.) is the property of Velifique or its licensors and is protected under applicable intellectual property laws.

Prohibited Use

You may not use the Site for illegal or unauthorized purposes, including (but not limited to):

  • Infringing on third-party rights
  • Distributing harmful software
  • Sending spam or phishing attempts
  • Disrupting the security of the Site

Liability and Disclaimers

The Site and all products and services are provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for any direct, indirect, or consequential damages, including loss of profit or data, unless otherwise required by mandatory law.

Indemnification

You agree to indemnify and hold harmless Velifique and its directors, employees, and agents from any claims or demands arising from your violation of these Terms or your infringement of any third-party rights.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Termination

We may suspend or terminate your access to the Site or Services if you breach these Terms.

Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium.

Contact

Company Name: Velifique (operated by Maison DeLaRo)
Address: Wochterberg 33, 2200 Herentals, Belgium
Phone: +32 468 325 313
Email: info@velifique.com